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Cancelation and Return Policy


 What is the 30-Day Replacement Guarantee? How do I get a defective item replaced? What if the Jewellery does not fit me? 
Every piece of Jewellery sold at is covered under our 30-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. 

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money. 

The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:

How do I cancel an order on 

Cancellation before product has shipped:

Cancellation after product has shipped:

How do I return a purchased item? What is the procedure to return a product to JewellerySuperMart?

In order to initiate a return, please email us at Our customer service representative will help you with the process.

JewellerySuperMart Retail Pvt Ltd
RIICO Industrial Area
Jaipur, Rajasthan

How will I be refunded for the return?

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your JewellerySuperMart account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.

What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?

Please click here to view our Shipping Policy.